Refund policy: 

At JEWELNJOY.COM, we understand that each situation is unique, and we strive to address every customer concern to ensure their satisfaction. We are dedicated to fostering a positive shopping experience based on mutual understanding and trust. Rest assured that we will honor confirmed orders and work towards resolving any issues that may arise. 

Exchange policy:

Our commitment at JEWELNJOY.COM, revolves around exceptional customer service and delivering value for your investment. Every customer's feedback holds immense importance to us, and we take it seriously to provide optimal solutions. If you wish to exchange a purchased item, we offer the option to select another product or receive store credit equivalent to 100% of the original purchase price. Once we receive the returned item in its original condition(unused), we will promptly process the exchange.

For instances where customers seek to return items for reasons other than exchanges, we handle these cases individually, addressing them on a personalized basis. Please bear in mind that the buyer will be responsible for covering the shipping costs, and any prior shipping charges and bank fees incurred will not be reimbursed. Our commitment to maintaining a positive customer relationship remains unwavering, and we are steadfast in our dedication to delivering top-tier service.

Thank you for choosing JEWELNJOY.COM for your shopping needs.