JEWELNJOY logistics division offers:

1. ECONOMY SHIPPING
2. STANDARD SHIPPING
3. EXPRESS SHIPPING
4. SUPER EXPRESS SHIPPING

Your order will be shipped using authorized postal services such as FedEx, Aramex, DHL, USPS, Kerry, UPS, Ferrari, Thailand post, Brinks, and any other best suitable mode. 

We offer alternate options for shipping according to value, timeline & country.

1.ECONOMY SHIPPING

At JEWELNJOY, we understand the importance of providing cost-effective shipping options to our valued customers. Our Economy Shipping option is designed to offer you affordable shipping solutions while delivering your products in a timely manner. Please take a moment to review the following Economy Shipping clause:

Economy Shipping Timeline:

- Our Economy Shipping option aims to deliver your order within 15-20 business days from the date of dispatch.

- Please note that the specified timeline is an estimate and may vary based on factors such as your location, customs processing, and any unforeseen circumstances.

- You will receive a shipping confirmation email once your order has been dispatched, along with tracking information that allows you to monitor the progress of your shipment. 

Shipping Process:

- Once your order is placed and payment is confirmed, our team will process and prepare your items for shipping within 3 business days or as mentioned on product.

- Orders placed during weekends or public holidays will be processed on the next business day.

- After processing, your order will be handed over to our shipping partners for delivery.

Tracking Your Shipment:

- You will receive a tracking number along with the shipping confirmation email.

- You can use this tracking number to monitor the status and whereabouts of your shipment through our website or the carrier's tracking portal.

Insurance

Economy shipping does not have any insurance covered. Every order can be insured by choosing ROUTE-package protection partner upon checkout. We highly recommend our customers to shop all product with route coverage. 

Notes:

- Economy Shipping is designed to provide an affordable shipping option and may not include premium features like expedited delivery, doorstep delivery, or detailed tracking updates.

- In case of any delays beyond our control, such as customs clearance or adverse weather conditions, the delivery timeline may be extended.

- JEWELNJOY reserves the right to update shipping methods, timelines, and related terms at its discretion. 

We appreciate your trust in JEWELNJOY and your understanding of our Economy Shipping option. If you have any questions or concerns, please feel free to reach out to our customer support team for assistance.

2.STANDARD SHIPPING

Our standard shipping service delivers 10-12 business days. Generally, this method is safe for orders with value of up to USD 200 as this shipping method covers maximum of USD 30 insurance which is included in the freight charge. More insurance coverage can be purchased with additional cost which you can add during your shopping.

TRACK AND TRACE:

Track your shipment with ease at JEWELNJOY! We update the Pickup ID on the same day and provide Tracking Number within 3 Business Days. All the shipments can be easily tracked in real-time.

We at JEWELNJOY are committed to providing you with a seamless and delightful shopping experience. Please take a moment to review our standard shipping clause to understand how we handle shipping timelines and insurance for your orders.

Shipping Timelines:

1. Processing Time: Once your order is placed and payment is confirmed, our team will begin processing it. Please allow 3 business days for order processing before shipment.

2. Shipment Time: After processing, your order will be shipped out. The estimated shipping time may vary based on your location during checkout. Generally, orders are delivered within 7-15 business days from the date of shipment.

Please note that unforeseen circumstances such as holidays, weather conditions, or other external factors may occasionally affect shipping timelines. We strive to keep you informed about any delays that might arise.

Shipping Methods:

We offer a variety of shipping methods to cater to your preferences and urgency. During the checkout process, you can choose the shipping method that suits your needs. The available options may include standard shipping, expedited shipping, and overnight shipping.

Shipping Insurance:

To ensure the safety of your precious purchase, we recommend adding ROUTE on all orders. This coverage offers protection against loss, theft, or damage during transit. In the rare event that your order is lost or damaged during shipping, please contact ROUTE customer support within 72 hours of receiving the package. We will guide you through the insurance claim process and work to provide a suitable solution.

Order Tracking:

For your convenience, we provide order tracking services. Once your order is shipped, you will receive an email notification containing a tracking number and instructions on how to monitor the progress of your shipment. This feature allows you to stay updated on your package's whereabouts until it reaches your doorstep.

International Shipping:

For our valued international customers, please be aware that shipping times and customs processing can sometimes extend delivery dates. Import duties, taxes, and other customs fees may also apply depending on your location. These fees are not covered by JEWELNJOY and are the responsibility of the recipient.

Note: If you have specific shipping-related queries or requests, feel free to reach out to our dedicated customer support team. We are here to assist you and make your shopping experience with JEWELNJOY exceptional.

3.EXPRESS SHIPPING

Our express shipping service delivers within 6-10 Business Days. Generally, it’s safe and recommended for orders up to USD 3000. JEWELNJOY will provide insurance only once customer adds ROUTE (package protection) to the order.

TRACK AND TRACE:

Track your shipment with ease at JEWELNJOY.com! We update the track details within a day and all the shipments can be easily tracked in real-time.

Express Shipping Clause:

At JEWELNJOY, we understand the importance of timely delivery and secure shipping for your cherished purchases. To ensure your utmost satisfaction, we offer an Express Shipping option for swift delivery and provide comprehensive shipping insurance for added peace of mind. 

1. Express Shipping:

   We offer an Express Shipping option for select products to expedite the delivery process. With this option, your order will be given priority handling and will be shipped via one of the faster available shipping method. Please note that the availability of Express Shipping may vary depending on your location and the specific product in question. The applicable shipping options will be presented to you during the checkout process.

2. Delivery Timeline:

   The estimated delivery time for Express Shipping orders is typically [6-10] business days from the date of dispatch, barring any unforeseen circumstances or external factors. Please note that delivery times may vary based on your shipping address and the product's availability. We make every effort to ensure timely deliveries and will keep you updated with tracking information once your order is dispatched.

3. Shipping Insurance:

Your valuable purchases deserve the utmost protection, which is why we suggest you add ROUTE to every order. This insurance covers your items against loss, damage, or theft during transit. In the rare event that your order is affected by any of these situations, we will initiate a thorough investigation and work towards a suitable resolution, which may include replacement or reimbursement, as per the terms of our shipping insurance policy.

Please be aware that Express Shipping and Shipping Insurance may be subject to additional charges, depending on the specifics of your order. The exact fees will be communicated to you during the checkout process before finalizing your purchase.

At JEWELNJOY, our commitment to your satisfaction is unwavering, and our Express Shipping and Shipping Insurance options underscore our dedication to delivering a seamless and secure shopping experience. If you have any questions or require further assistance, our customer support team is readily available to assist you.

4. SUPER EXPRESS SHIPPING 

At JEWELNJOY, we are thrilled to offer you our fastest and most efficient shipping option – Super Express Shipping. We understand that receiving your order promptly is of utmost importance, and our Super Express Shipping service is designed to cater to your need for speed and reliability. This form of service delivers shipment within 3-5 Business Days. It is recommended for high valued shipments.

Key Features of Super Express Shipping:

1. Speedy Delivery: We know that time is of the essence, and our Super Express Shipping is here to meet your urgent needs. Whether it's a last-minute gift or a personal treat, this option ensures your items reach your doorstep swiftly.

2. Global Reach: Our Super Express Shipping covers most countries, ensuring that you can experience the convenience of fast delivery no matter where you are located.

3. Priority Handling: Your order will receive top priority in our fulfillment process, ensuring it's prepared and dispatched promptly. 

4. Real-time Tracking: Stay informed about the status of your delivery with our real-time tracking feature, enabling you to monitor your package every step of the way.

5. Enhanced Security: Your satisfaction and peace of mind are paramount to us. That's why we provide an optional add-on feature called ROUTE at checkout. ROUTE offers comprehensive package protection, safeguarding your order against theft, loss, or damage. With ROUTE, you can shop with confidence, knowing that your investment is protected.

Choose JEWELNJOY's Super Express Shipping for swift delivery and opt for ROUTE to add an extra layer of security to your order. Experience the joy of receiving your items quickly and confidently, no matter where you are in the world. Your satisfaction is our priority, and we're here to make your shopping journey exceptional.

Track And Trace:

Track your shipment with ease at JEWELNJOY.COM! We update the track details within a day and all the shipments can be easily tracked in real-time.

Shipping Timeline:

When you choose our Super Express Shipping option, you can expect your order to be delivered to your doorstep within 3-5 business days from the date of dispatch. We are committed to expediting the shipping process to ensure that you can enjoy your exquisite jewelry pieces without delay.

Please note that the availability of Super Express Shipping may vary based on your location and the specific items in your order. To take advantage of this lightning-fast shipping option, simply select "Super Express Shipping" during the checkout process.

At JEWELNJOY, your satisfaction is our priority, and our Super Express Shipping service exemplifies our commitment to delivering excellence with speed and care. We look forward to serving you and enhancing your shopping experience.

What is ROUTE?

ROUTE is an extra layer of protection for your valuable purchases. By selecting the ROUTE option during checkout, you're adding a safety net that covers various scenarios:

• Theft: In the unfortunate event that your package goes missing after being marked as delivered, ROUTE ensures you receive a replacement at no additional cost.
• Loss: If your package gets lost in transit, ROUTE provides you with a hassle-free replacement, allowing you to enjoy your items without any interruption.
• Damaged Item: Should your order arrive in less-than-perfect condition due to shipping mishaps, ROUTE guarantees a replacement, sparing you the disappointment of receiving damaged goods.

At JEWELNJOY, we're committed to enhancing your shopping experience and delivering utmost customer satisfaction. Our Shipping options coupled with the ROUTE protection option demonstrates our dedication to providing convenient, secure, and reliable services that prioritize your needs.

DELIVERY LIMITATIONS FOR UNCONTROLLABLE EVENTS

Jewelnjoy.com isn't liable for delays due to events beyond our control, like natural disasters, pandemics, or strikes. If a claim arises, customers must contact the shipping carrier directly, and Jewelnjoy.com will provide indirect support. We won't be responsible for any claims made.

For more information, contact welcome@jewelnjoy.com

SHIPPING PRICES AND INSURANCE COVERAGE

JEWELNJOY.COM, shipping prices may change during order processing, and we reserve the right to correct errors. If specific requirements increase prices, buyers will be notified for confirmation. International shipments are insured as per customer request or logistic service provider.

Customers must mention if they need Full coverage for shipment and pay extra premium. JEWELNJOY.COM won't be responsible for miss-delivery errors, customs regulations, or shipment delays. We advise customers to be available during delivery and don't take extra responsibility beyond the shipping company.

SHIPPING TO RUSSIA, SPAIN, INDIA & RESTRICTED COUNTRIES

To ship to restricted countries, customers have to advice for the invoice value, tax id, product description and follow-up with the local agent to handle package clearance at the import country. JEWELNJOY.COM will follow all the instructions and will support externally at every step.

JEWELNJOY.COM takes fraud protection seriously and may delay orders for verification. We confirm alternate shipping addresses for non-billing deliveries. Customers should contact carriers for delays. Customs may inspect shipments, and we provide information as required. We may not refund full amounts for shipments returned from customs, depending on the situation.

Tax & duties

Customers are responsible for import taxes and duties, and additional clearance charges. Custom policies vary, so contact local offices. JEWELNJOY.COM doesn't take responsibility for logistics disputes or accept returns.

For support, contact welcome@jewelnjoy.com. 

GERMANY - VERPACKUNGSGESETZ (LUCID PACKAGING REGISTER)

Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g., cardboard boxes, tape, and bubble wrap).

JEWELNJOY is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE4104651769068.  

As consumer, please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home. Please contact us for any further questions.

FORCE MAJEURE DISCLAIMER 

JEWELNJOY.COM shall not be held accountable for any delivery failures or delays caused by circumstances that are beyond our control. Such circumstances include but are not limited to war, riots, fires, floods, hurricanes, typhoons, earthquakes, lightning, explosions, labor strikes, lockouts, operational slowdowns, prolonged energy supply shortages, the occurrence of a pandemic such as Covid-19, and actions taken by governmental authorities in emergency situations.

(In the event of a claim, customers are required to directly contact the shipping carrier and adhere to their established procedures. JEWELNJOY.COM will act as an intermediary, providing assistance either directly or indirectly in furnishing evidence as needed. However, JEWELNJOY.COM will not bear responsibility for any claims.)

Disclaimer of Liability

We shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be a force majeure. 

Should you have any additional inquiries or concerns, please do not hesitate to contact us at welcome@jewelnjoy.com. We are here to assist you further.

Insurance: 

If customer would like to cover the shipment with full amount of shopping, you need to mention during the order (time and extra premium will be paid by customer)

In case of mis-delivery errors via carrier, incorrect shipping info, buyer country customs regulations or any other reason which makes delay shipment, jewelnjoy.com will not be responsible but we will give support as much as we can.

We advise clients and/or their recipients to be available at the shipping address at the time of delivery. Jewelnjoy.com does not hold any extra responsibility beyond the shipping company.

Protection:

As a security precaution to protect our customers against fraud, there might be a slight delay in shipment of certain orders due to the verification process. For orders that need to be delivered to a destination other than the billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. In such cases where you feel your shipment is delayed, please contact your shipping carrier.

Please note that the destination country’s customs office is authorized for the opening and inspection of international shipments. Additionally, if required we are liable to provide the information about your order, shipment and products contained therein.

If for any reason the shipment is returned from customs, jewelnjoy.com is not responsible for refunding the shopping amount. It can differ from case to case depending on the situation. We are always glad to provide our best cooperation to our customers.                      

Tax and duties:

Please note that you (the customer) are responsible for any import tax or duties of your country. The customer must pay any additional charges for customs clearance if any. We have no control over these charges and cannot predict what they might be.

Customs policies vary from country to country; you should contact your local customs office to be fully informed, in case there is any disputes within customer and logistic co then jewelnjoy.com would not take the responsibility in such situation. Moreover, the sold goods wouldn’t be accepted back, and the customers will have to accept paying the full amount. If you want further help, we can support our customers in solving the issue with the logistics. For further help, you can contact welcome@jewelnjoy.com

Thank you for your shopping!

Your satisfaction is our priority.